Return & Refund Policy

Overview

Every set of nails from The Nails Club is handcrafted to order in small batches. Because each order is custom-made and, for hygiene reasons, cannot be resold once it has left our studio, we are only able to offer a return, exchange, or refund in the specific situations listed below.

Eligible for Return / Refund

• You received a damaged or defective set of nails.
• You received the wrong design, size, or item than what you ordered.
• The order did not arrive due to a lost-in-transit shipment, confirmed with our courier partner.

To be eligible, you must contact us within 48 hours of delivery, with your order number and clear photos or an unboxing video showing the issue.

Not Eligible for Return / Refund

• Change of mind after the order has been placed or shipped.
• Nails that have already been worn or applied.
• Incorrect size or finger measurements submitted by the customer at checkout.
• Minor natural variation in shade, glitter placement, or hand-painted detail — since every set is handmade, slight differences from the reference photo are normal and not considered a defect.
• Custom or made-to-order designs requested outside our standard collection.

How to Request a Return or Refund

1. Message us on WhatsApp or Instagram DM at @theenaiilsclub within 48 hours of delivery.
2. Share your order number, the issue, and clear photos/video of the product and packaging.
3. Our team will review your request and respond within 1–2 business days with the next steps.
4. If approved, we'll arrange a replacement, exchange, or refund to your original payment method — refunds are typically processed within 5–7 business days of approval.

Exchanges

If your size doesn't fit, we're happy to help with an exchange — reach out to us before applying the nails, within 48 hours of delivery, and we'll guide you through the process. The set must be unused and in its original packaging.

Questions

For anything not covered here, message us directly on WhatsApp or Instagram — we're happy to help.